Returns/Exchanges

At EI-YO, we’re committed to ensuring that you love your purchase as much as we do. If you’re not completely satisfied with your order, our returns and exchanges policy is here to help.

  • Returns

    We accept returns within 30 days of the purchase date. To be eligible for a return, items must be in their original, unused condition and packaging. Please note that the following items are non-returnable:

    • Used or opened candles

    How to Return

    1. Contact Us: Email us at the contact form page with your order number and reason for the return.
    2. Return Authorization: If the return is approved, we will provide you with instructions on how to send back your item.
    3. Ship Back: Pack the item securely and ship it back to us. Please use a trackable shipping service to ensure your return is received. The customer is responsible for return shipping.


    Refunds will be processed once the returned item is received and inspected. Please allow up to 10 business days for the refund to appear on your original payment method.

  • Exchanges

    If you’d like to exchange your item for a different product, please follow the same process as for returns. Once we receive the returned item, we will process your exchange and send out the new product.

  • Shipping Costs

    Original shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.

  • Need Assistance?

    If you have any questions or need help with your return or exchange, please don’t hesitate to reach out to us! We’re here to make your experience as seamless as possible.

Contact form